Shipping Methods and Policy

Most stock items are normally shipped the same business day for orders placed before 3PM CST, paid with credit card without complication and except weekends. Exceptions to this policy are heavy items.

Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.

Industeq Inc. offers several shipping choices to fit the customer's needs. We currently ship by UPS for a majority of shipments, If requested by the customer, Same day local shipping, FedEx, US Postal Services are offered as a alternative. We also encourage Walk-In Customers to our location. Large / Bulky items will be truck shipped by common carrier.

Industeq, Inc. will drop ship only by the discretion of Industeq.

UPS: The most inexpensive way to ship is by UPS Ground. UPS shipping charges are calculated in real time with UPS's web site, using actual weight of items, shipping distance from Stafford, Texas, and the published UPS rates. A nominal charge could be added for the packaging materials ($0.25-$3 depending on package size), labor and handling ($1-5 per order), and insurance ($1-5 per order). Due to problems on our server and UPS's web site, the calculated shipping cost is occasionally, although rarely, wrong and Industeq Inc. reserves the right to correct such mistakes. Currently, this is affecting less than 1% of all the orders and the correction could be a decrease.

Shipping cost goes up almost exponentially in the sequence of UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air. UPS does NOT guarantee air delivery to residential addresses. Check the estimated UPS Ground delivery time before choosing a shipping method. Saturday delivery is available from UPS but is very expensive.

All UPS shipments are insured for damage and missing packages by UPS. Industeq Inc. is not responsible for any physical damage to products by shipping company.

Regular UPS Customer delivery hours are Monday-Friday, 7-5. We do not guarantee the arrival date of the packages. See UPS Map for an estimated arrival date.

Texas Customers: It usually takes only one business day (excluding Saturday) for UPS to deliver UPS Ground packages to most Texas locations from Stafford, with the exception of the panhandle area where it may take two days. Therefore, UPS Ground is sufficient for most Texas locations and it is not necessary to ship items with UPS Next Day Air, Two Day Air or Three Day Select services. You may save a significant amount of money on the cost of shipping. UPS does not guarantee delivery date by any shipping method to residential addresses. Nevertheless, we found that the one-day delivery by UPS Ground shipping was reasonably reliable to most Texas locations.

For Customers in neighboring states such as Louisiana, Oklahoma, Arkansas, and New Mexico; It usually takes UPS Ground only two business days (excluding Saturday) to deliver to those locations. Use your judgment if you want to take a chance and save shipping cost with UPS Ground or pay a little more with UPS 3-Day select that has a guaranteed 3-day delivery.

Customers wanting to use their UPS account must contact Industeq for instructions.

SAME DAY LOCAL SHIPING: Industeq will arrange for "Hot-Shot" service for the Houston Metropolitan Area only. Industeq does have the ability to do a "Delta-Delta" ~ "Counter/Counter" pick-up service for the Continental USA but only by the decression of Industeq. A service fee will be applied.

US POSTAL SERVICES: At this time, we use Postal Services (EMS) only for shipping to overseas unless specified by customer.

FEDERAL EXPRESS: Industeq only uses FedEx for larger packages or if specified by the customer. We will accept for use of customers FedEx account.

NON-CONTINENTAL USA ADDRESSES: Yes, we ship to Hawaii, Alaska, Puerto Rico, Guam, and US Virgin Islands addresses, using UPS Air (Next Day or 2nd Day) or FedEx. Our online shipping calculation may be wrong for these addresses, and manual correction may be required.

INTERNATIONAL SHIPPING: Sorry no Online ordering is available Outside the the US. only to US addresses including HI, AK, PR, GU, and VI . We do ship to all other countries/regions provided that the customer prepays the order, including all shipping expenses. Customers are responsible for duties if any. Shipping charges for international destinations outside North America are quite high and must be prepaid. Our online shipping calculation may be wrong for international shipping and manual correction may be needed. Please call to confirm as some out of country e-mail addresses may be marked as "Spam" and not reach us.

DROP SHIPPING: To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping". Unfortunately, we currently do not provide online tracking for drop shipped packages. The customer needs to call us if tracking is necessary. Industeq Inc. does not adjust the shipping cost to customer's orders because of the change in shipping distance as a result of the drop shipping.

WALK-IN CUSTOMERS: Yes we do allow customers to place their order or to pick up. We also accept "Hot-Shot" pick up by a confirmed 3rd party.